rt99 Terms & Conditions — Full Details

General Provisions

These terms and conditions ("Terms") constitute a legal agreement between rt99 ("Platform", "we", "us") and its users ("user", "member", "you"). By using the rt99 website, creating an account, or using any of its services, you are considered to have fully agreed to these Terms.

rt99 is an online casino and sports betting platform operated for Bangladeshi users. We are committed to providing a safe and transparent environment with SSL encryption and fair play guaranteed.

Our privacy policy and responsible gambling policy apply together with these Terms. In the event of any conflict, these Terms shall take precedence.

Eligibility & Age Verification

The following eligibility requirements apply to open an account and use services on rt99:

• You must be at least 21 years old. This platform is open only to those aged 21 or above.
• You must be a real individual and operate the account in your own name.
• All information you provide must be accurate, complete, and verifiable.
• One person may operate only one account.

Preventing minors from gambling is a core responsibility of ours. We make no compromises on age verification.

Account Registration & Management

3.1 Registration Process

You must provide accurate and up-to-date information when creating an account. Providing false or misleading information will result in account closure, and any funds held may be forfeited.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You must not allow anyone else to use your account. If you suspect any unauthorised access, notify our support team immediately.

• Use a strong password and change it regularly.
• Avoid logging in from public or shared devices.
• Sharing or transferring your account is strictly prohibited.

3.3 Information Updates

If your contact information or banking details change, update your account immediately. rt99 will not be responsible for any issues arising from outdated information.

Deposits & Withdrawals

4.1 Deposit Methods & Limits

The following methods are supported for making deposits at rt99:

• bKash — minimum deposit ৳500
• Nagad — minimum deposit ৳500
• Rocket — minimum deposit ৳500
• Upay — minimum deposit ৳500
• Bank Transfer — minimum deposit ৳500 (major Bangladeshi banks accepted, including Islami Bank, Dutch-Bangla Bank, and BRAC Bank)

All deposits must be made from an account registered in your name. Deposits via third parties are not accepted and will be returned.

4.2 Withdrawal Process

The minimum withdrawal amount is ৳800. rt99 generally processes withdrawal requests within 1 hour. The following conditions must be met to make a withdrawal:

• The account must be fully verified.
• Applicable wagering requirements must be met.
• Withdrawals will always be made using the same method as the deposit.
• Once a withdrawal request has been submitted, it may not be possible to cancel it.

4.3 Transaction Responsibility

All transactions will be conducted in Bangladeshi Taka (BDT / ৳). rt99 will not be liable for changes in exchange rates or delays in payment processing.

Bonuses & Promotions

5.1 Welcome Bonus

rt99 offers new members a first deposit bonus — up to 100% of the deposit, with a maximum of ৳5,000. Examples of how the bonus works:

• Deposit ৳1,000 → receive ৳1,000 bonus → total balance ৳2,000
• Deposit ৳12,000 → receive maximum ৳5,000 bonus → total balance ৳17,000

5.2 Wagering Requirements

Each bonus comes with a wagering requirement. For the welcome bonus, the wagering requirement is 20 times the bonus amount (on the bonus portion only, not deposit + bonus).

Winnings earned from a bonus cannot be withdrawn until the wagering requirement is met. The bonus validity period and list of eligible games will be stated in the details of each offer.

5.3 Bonus Restrictions

• The same person may not claim bonuses through multiple accounts.
• If evidence of bonus abuse is found, the relevant account will be closed.
• rt99 reserves the right to modify or cancel any bonus offer.
• Bonuses must be used for personal entertainment purposes only.

Betting Rules

6.1 General Betting Policy

All bets on rt99 must be placed from a verified balance. Once a bet is confirmed, it cannot be changed or cancelled. The specific rules of each game and betting market will apply.

6.2 Sports Betting

rt99 offers betting on various sports including cricket, football, and kabaddi. For sports betting:

• If an event is cancelled, bets will generally be refunded.
• If any bet becomes uncertain due to a technical error, rt99's decision will be final.
• If an unusual betting pattern is detected, the relevant bet may be placed on hold for review.

6.3 Casino Games

All casino games available on rt99 are operated by the game provider's own fair play engine. No manual intervention is made in game results.

Prohibited Activities

The following activities are strictly prohibited on rt99:

• Operating multiple accounts or using another person's account.
• Abusing bonuses or exploiting system loopholes to gain an unfair advantage.
• Money laundering or facilitating the circulation of illegal funds.
• Using bots, scripts, or automated software to place bets.
• Attempting to hack or gain unauthorised access to any system on the platform.
• Harassing other users or rt99 staff.
• Operating an account using a false identity.
• Attempting to transfer funds through deposits and withdrawals.

Account Suspension & Closure

8.1 rt99's Rights

rt99 reserves the right to suspend or close an account without prior notice in the following circumstances:

• In the event of a breach of these Terms.
• If identity or age verification is not completed.
• In the case of suspicious or unusual transactions.
• If the account has been inactive for an extended period.

8.2 Voluntary Closure by the User

You may close your account at any time by contacting our support team. It is your responsibility to meet all wagering requirements and withdraw your balance before the account is closed.

Responsible Gambling

rt99 is committed to ensuring responsible gaming. We believe gambling is entertainment — not an addiction. The following tools are available to members on our platform:

• Deposit Limit Setting: Set a daily, weekly, or monthly deposit limit.
• Self-Exclusion: The option to suspend your account for a set period of time.
• Loss Limit: Betting stops automatically after losing a specified amount.
• Session Time Limit: Set a maximum duration for each session.

If you or someone you know appears to have a gambling-related problem, contact us immediately for support. Visit our Responsible Gaming page to learn more.

Privacy & Data Protection

rt99 uses SSL encryption technology to protect your personal information. How we collect, store and use your data is described in detail in our Privacy Policy.

rt99 does not sell your data to third parties. However, limited information may be shared with trusted partners for legal compliance, identity verification, or fraud prevention purposes.

Even after an account is closed, your transaction data may be retained for a set period due to legal obligations.

Intellectual Property

All content on the rt99 website — logos, designs, text, graphics, software, and game content — is the intellectual property of rt99 or its respective licensors.

• No content may be copied, distributed, or used commercially without prior permission.
• Limited access for personal, non-commercial use is permitted.
• Use of the rt99 brand name or logo in third-party promotions is prohibited.

Limitation of Liability

rt99 will not bear any liability in the following situations:

• If a game is interrupted due to technical errors, server downtime, or loss of internet connection.
• If loss occurs due to the disclosure of your own information or password.
• If there is a delay or error in third-party payment processing.
• If the service is unavailable due to unforeseen circumstances or force majeure events.

In any situation, rt99's maximum liability will be limited to the current balance in your account.

Dispute Resolution

13.1 Complaints Process

If you have a complaint or dispute, please contact our support team first. We will endeavour to resolve any dispute promptly and fairly. Our support team can be reached 24/7 via live chat or email.

13.2 Game Result Disputes

In the event of a dispute over a game result, rt99's server logs and the game provider's data will be considered final evidence. As all games are operated by a Random Number Generator (RNG), no interference with results is possible.

13.3 Resolution Timeframe

Complaints must be submitted within 30 days of the completion of a transaction or game. Complaints made after this period may not be considered.

Changes & Amendments

rt99 reserves the right to partially or fully amend these terms and conditions at any time. Members will be notified of significant changes via email or a platform notification.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. It is therefore recommended that you visit this page regularly.

Contact

If you have any questions or feedback about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available (via the chat button on the website)
• Language: Support is provided in Bengali and English.

Our support team is always by your side and ready to resolve any issue quickly.