❓ Frequently Asked Questions
All your questions about rt99 answered in one place
From playing on mobile and claiming bonuses to withdrawals and cricket betting — find easy, detailed answers to all your questions on this page.
Whether you're new to rt99 or a regular player — everyone has questions. On this page we've organised the most frequently asked questions from Bangladeshi players into four sections: playing on mobile, cricket and sports betting, welcome bonus, and withdrawal topics. Every answer is written in plain language with accurate information. If you can't find your question, reach out to our 24/7 live chat support.
Playing on Mobile
rt99 works on any modern smartphone or tablet — the site is fully responsive on both Android and iOS. You can play directly from Chrome, Firefox, or Safari without downloading a separate app. It works just as well on a laptop or desktop. For the best performance, use any up-to-date browser.
Don't panic if your connection drops — once it's back, refresh your browser and log in again. Most slots and live games will automatically resume from where you left off. However, some live game rounds are time-based, so that round may have already finished. For the most stable experience, use Wi-Fi to keep your connection steady.
On Android, open Chrome, go to the rt99 site, tap the three-dot menu in the top corner of the browser, and tap "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". After that, you can open rt99 directly with a tap, just like an app.
Yes — rt99's mobile browser version has all the same features as the desktop version. Slots, live casino, sports betting, deposits, withdrawals, and support chat all work fully on mobile. The interface is specially optimised for mobile, so there's no need for a separate desktop mode.
If pages are slow, start by clearing your browser cache and cookies — in Chrome you can do this from Settings > Privacy > Clear browsing data. Then close the browser and reopen it. If the problem continues, update your browser or try a different one. If the issue is network-related, try switching between mobile data and Wi-Fi.
Cricket & Sports Betting
rt99 uses decimal odds format. For example, if the odds are 2.50 and you bet ৳100, you will receive ৳250 if you win (including your stake). The formula is: stake × odds = total return. The higher the odds, the higher the return — but the less likely that outcome is. The same formula applies to all betting on cricket, football, and kabaddi.
Yes, rt99 has live in-play betting. You can place bets in real time while a match is in progress, and odds update every moment. It's the most exciting way to bet — you can place strategic bets after a wicket falls, at the end of an over, or during the powerplay. Full live betting is also available from mobile.
The most popular cricket betting markets on rt99 are — Match Winner, Toss Winner, type of first wicket, runs in a specific over, Top Batsman, Top Bowler, and Man of the Match. Over/Under run markets are also widely used. These markets are available across all three formats — T20, ODI, and Test matches.
Yes. You can bet on BPL (Bangladesh Premier League), T20 World Cup, IPL, and international cricket matches on rt99. Multiple markets are open for high-profile contests like Bangladesh vs India. Market availability depends on the schedule of ongoing tournaments. Go to the cricket section to see the latest available matches and markets.
Welcome Bonus
Slot games generally count 100% towards wagering calculations. Live casino games such as roulette, blackjack, or baccarat may count partially or may not apply for certain bonuses. Sports betting works under separate rules. For exact terms, read rt99's terms and conditions carefully before claiming a bonus, or ask via live chat.
The welcome bonus has a set expiry period within which you must complete the wagering requirement. If the requirement is not met before it expires, the bonus may be cancelled. You can see how long your bonus remains active in your account dashboard or in the bonus section. If in doubt, ask via live chat for a quick answer.
In some cases it is possible to cancel a bonus through account settings or via live chat. However, cancelling a bonus generally means any bonus winnings earned with it are also cancelled. If you want to withdraw your deposit without the bonus, contact support. It's best to decide before a bonus becomes active — read the terms carefully before accepting.
The wagering requirement for rt99's welcome bonus is 20x — and it is calculated on the bonus amount only, not added to the deposit. Example: if you deposit ৳1,000 you will receive ৳1,000 in bonus. That ৳1,000 bonus × 20 = ৳20,000 in bets must be placed before the bonus winnings become withdrawable.
rt99's welcome bonus is 100% of your first deposit, up to a maximum of ৳5,000. This means if you deposit ৳5,000 or more, you will receive the maximum ৳5,000 bonus. For example: depositing ৳12,000 gives a bonus of ৳5,000, bringing your total balance to ৳17,000. The bonus applies from a minimum deposit of ৳500.
Withdrawal Questions
Yes — withdrawals on rt99 are processed seven days a week, 24 hours a day. It doesn't matter if it's late at night, Friday, Eid, or a public holiday — there are no exceptions. You can submit a request at any time via bKash, Nagad, Rocket, or Upay, and the money generally arrives within 1 hour.
After submitting a withdrawal request, it may briefly show as "pending" due to a short verification process. This is normal — the step is there to ensure security. Processing is usually completed within 1 hour. If it takes longer, contact us via live chat and our support team will assist you quickly.
The minimum withdrawal amount on rt99 is ৳800. This applies equally to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before submitting a withdrawal request, make sure your balance is above this limit and that any wagering requirements (if applicable) have been met.
Withdrawals on rt99 are generally completed within 1 hour. With bKash, Nagad, and Rocket, funds are sent directly to your mobile number. Bank transfers may take slightly longer depending on the bank's processing time. For any issues, contact us 24/7 via live chat or at [email protected].
You can withdraw from rt99 via bKash, Nagad, Rocket, Upay and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank). It is generally recommended to withdraw using the same method you used to deposit. The minimum withdrawal amount is ৳800 for all methods.
The minimum deposit amount for every payment method on rt99 is ৳500. This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer. With just ৳500 you can start playing with the welcome bonus and receive 100% of your first deposit as a bonus, up to a maximum of ৳5,000.
Didn't find the answer to your question?
Our support team is available day and night in both Bengali and English. Reach out through any of the channels below — you'll get help as quickly as possible.
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