rt99's Privacy Policy
Your personal information is of the highest importance to us. rt99 is committed to collecting, using, and protecting your data with complete transparency.
1Introduction
rt99 ("we", "our", "platform") is a trusted online casino and sports betting service in Bangladesh. This privacy policy has been prepared to inform you ("user", "you") about what information we collect, how we use that information, and how we keep it secure when you use rt99's website, app, or any related services.
Before reading this policy, please make sure you have read our Terms and Conditions. By using rt99's services, you are agreeing to all the terms of this privacy policy.
rt99 operates as a safe and reliable platform. We handle your information with the highest respect and care and under no circumstances do we sell or transfer your information to unauthorized third parties.
2Information Collection
2.1 Information You Provide Directly
When you create an account or use services at rt99, the information you voluntarily provide includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay or bank account details
- Login credentials (username and password)
- Messages and complaints sent to customer support
2.2 Automatically Collected Information
Some information is collected automatically when you use the rt99 website or app, such as:
- IP address and device type
- Browser type and operating system
- Time of service use and location information
- Pages visited on the site and activity logs
- Data collected through cookies and tracking technologies
- Transaction history and gameplay records
3Use of Information
Purposes for which we use your information
rt99 uses your personal information only for specific, legitimate, and transparent purposes. These include:
- Account management: To create, verify, and maintain your account.
- Service delivery: To process deposits and withdrawals, provide bonuses, and improve the gameplay experience.
- Identity verification: To prevent fraud and ensure account security.
- Customer support: To quickly resolve your questions, complaints, and issues.
- Communication: To send important updates, promotional offers, and transaction notifications.
- Responsible gaming: To detect unusual gameplay patterns and assist with setting limits.
- Legal obligations: To comply with applicable laws and regulations.
- Platform improvement: To analyze user experience and improve service quality.
4Information Storage & Protection
4.1 Security Measures
rt99 follows industry-standard technologies and practices to protect your data. Our security framework includes:
- 256-bit SSL (Secure Sockets Layer) encryption — securing all data transfers
- Password hashing and salting methods
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability testing
- Restricted access — only authorized staff can view information
4.2 Data Retention Period
We retain your information only for as long as it is necessary or legally required. Specifically:
- All information is retained while the account is active
- Even after account closure, certain information may be retained for a defined period as required by law
- Transaction records are kept for as long as required under financial regulations
- Customer support messages may be retained for a limited period to improve service quality
Important: No security measure is 100% impenetrable. We strongly advise you to use a strong password and not share your login credentials with anyone.
5Sharing Information with Third Parties
Circumstances under which information may be shared
rt99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information may be shared with bKash, Nagad, Rocket, Upay or a bank to complete transactions.
- Identity verification services: With authorized service providers for KYC (Know Your Customer) verification.
- Technology partners: Trusted technology providers who operate the platform and adhere to the same privacy standards.
- Legal authorities: When required as part of a court order or valid legal process.
- Fraud prevention: With relevant authorities to assist in investigating fraudulent activity.
All third parties are contractually bound to uphold our privacy standards and only the minimum necessary information is provided for the specified purpose.
6Cookies Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. rt99 uses cookies for the following purposes:
- To keep login sessions active
- To remember your preferences and settings
- To analyze site performance
- To detect security threats
- To provide a relevant experience
6.2 Cookie Controls
You can manage cookies through your browser settings. Please keep in mind:
- Disabling cookies may limit some site functionality
- Disabling session cookies will require you to log in every time
- Opting out of analytics cookies does not affect core services
rt99 does not use cookies from third-party advertising networks.
7Your Rights
User rights regarding data protection
As a user of rt99, you have the following rights regarding your personal information:
Right to Access
You can request to view the personal information we hold about you at any time. We will provide a copy within a reasonable timeframe.
Right to Correction
If there is any error or incompleteness in your information, contact customer support to request a correction. We will resolve the matter promptly.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing or promotional communications. We will respect your preference.
Data Portability
You may request a copy of your personal data in a structured, commonly used format.
Right to Restrict Processing
In some cases you may request that processing of your information be restricted, such as when there is a dispute about the accuracy of the data.
To exercise these rights, email us at [email protected]. We will verify your request and respond as quickly as possible. Some additional information may be requested to confirm your identity.
8Children's Privacy
Age Restriction Policy
rt99's services are intended only for those aged 21 or above. We do not knowingly collect, store, or process the personal information of any minor.
We complete an age verification process at the time of account registration. If we become aware that a minor's information has entered our system for any reason, we will immediately close that account and delete all associated information.
If a parent or guardian suspects that their child has opened an account at rt99, please contact us immediately at [email protected].
9Policy Changes
Privacy Policy Updates
This privacy policy may be updated from time to time in response to improvements to rt99's services, legal changes, or business circumstances.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A prominent notice will be displayed on the website
- The date of the latest update will be noted at the top of the policy
By continuing to use rt99's services after any changes, you will be considered to have accepted the updated policy. It is therefore recommended that you re-read the policy once after any changes.
10Contact Us
Privacy-related questions
For any questions about data protection, exercising your rights, or this policy, contact our customer support team directly.
24/7 Live Chat
For any issue, rt99's live chat support is active around the clock. A skilled team fluent in both Bengali and English is here for you.
Go to Live ChatTo learn more, visit our About Us page, Terms & Conditions, or Responsible Gaming guide.